The family crisis team
Who does what when it matters most
In a crisis, everyone wants to help and nobody knows their job. Decide the roles now, while everyone is calm.
Role 1, the decision maker: makes the final call, with advice, so decisions are never made by committee.
Role 2, the voice: the only person who speaks for the family, on the phone and to anyone outside.
Role 3, the record keeper: writes down every call, message, time and decision as it happens.
Role 4, the carer: looks after the people who are waiting, especially children and older relatives.
Role 5, the link: keeps in touch with the police, your adviser and your insurer.
Remember: Name a second person for every role.
How exposed is your family? Take the free Readiness Check, twelve quick questions, fully anonymous. If something is worrying you now, make a discreet enquiry or call +44 (0)20 8050 2939, 24 hours a day.