The first 48 hours
What to do, hour by hour
Would you know what to do if the worst call came? Here is what the first two days should look like.
Hour 1: Stop and steady
Write down every word, time and number
Don't pay, promise or agree to anything
Keep the phone charged and the line free
Call the police and your crisis adviser
Hours 1 to 6: Close the circle
Tell only the people who need to know
Go silent on social media, all of you
Choose one voice for the family
Keep every message, email and call log
Hours 6 to 24: Get organised
Set up a small family crisis team
Give each person one clear role
Check the rest of the family is safe
Sleep in shifts, adrenaline runs out
Hours 24 to 48: Settle in
Expect it to take longer than you hope
Stick to the plan, it may adapt as things change
Tune out outside advice, however well meant
Look after the people who are waiting
Remember: One voice, one plan, one record.
How exposed is your family? Take the free Readiness Check, twelve quick questions, fully anonymous. If something is worrying you now, make a discreet enquiry or call +44 (0)20 8050 2939, 24 hours a day.